Delivery and Returns

Delivery

We strive to deliver your items quickly and efficiently. We offer free 1 to 3 Days Delivery to Mainland UK*.

*Please Note: Free delivery is available to England & Wales and Lowland Scotland and excludes towel radiator orders under £150 inc VAT.

We use a combination of DHL, DX, APC and UPS for the majority of our deliveries. Which courier to be used for individual orders depends on the size and weight of the radiator and other items in the order and the delivery address. All orders are processed and dispatched the same day as long as they are placed and paid for before our daily cut off time.

Unpacking your items

As with any courier deliveries, parcels pass through multiple depots and transfers. This may occasionally result in damage. We kindly ask that upon receiving your order, you inspect the packaging before signing and note any damage at the time of delivery.

Returns Policy

We want you to be happy with your purchase. If you change your mind, you can return unwanted items within 30 days of delivery, provided:

  • The item is unused and uninstalled
  • It is unopened and in its original packaging
  • It is in the same condition as when it was delivered

Unfortunately, we cannot accept returns after 30 days or for products that have been installed.

If You’ve Opened the Packaging

If the packaging has been opened, please complete our returns form and attach clear photos showing the condition of the item. Our customer service team will review your request and respond as soon as possible.

Please note: submitting photos does not automatically guarantee your return will be approved

Return Costs & Exchanges

Return postage costs are the customer’s responsibility, unless confirmed otherwise in writing by our customer service team. We do not offer direct exchanges. If you need a different item, please place a new order and return the unwanted item.

You are responsible for the item until it reaches us safely. We strongly recommend:

  • Using a tracked delivery service
  • Choosing a courier that provides appropriate insurance
  • Taking photos of the item before returning it

Unfortunately, we cannot accept returns after 30 days or for products that have been installed.

Preparing Your Item for Return

To ensure your return can be processed smoothly:

  •  Do not write on, tape, or attach labels directly to the manufacturer’s packaging.
  •  Do not add extra tape to the original box.
  •  Attach the shipping label to the outer packaging only

Damaging the original packaging may make the item unsellable and could affect your refund.